My work is not case holding. Also the collective work we do as a team is not classed under the official definition of ‘social work’. The service however is regulated and complies with wider UK/EU partnership countries in Equality and Transport legislations. The work has particular focus on passengers with reduced mobility requiring or having requesting special assistance on their behalf. Our customer base is wide, far-reaching and international. We assist individuals, carers, families and diverse communities travelling. The customer assistance includes helping to ‘advocate’, ‘navigate’ the complex environment, provide support through security checks and with Border controls in the process. To further assist completion of their journeys to their ‘home’ or otherwise intended destinations abroad. We are also vigilant to other support needs.

I note FCDO based social workers’ approach applying UK centric practice models. I have googled the various definitions (UK, International, BASW etc) of social work and note the overlapping and complex international features and legal aspects of social work. There is admission of reliance on cultural and local expertise to navigate and achieve where possible the best outcome for UK nationals abroad in difficulties.

Seperately, I am not sure I understand or how to respond whether UK need more social workers and community case workers in the UK. There will always be shortage (by nature of the sector/work type). The issue seems to be long standing and complex – with pay and conditions.