How many more times is acceptable to get away with saying lessons are being learnt. Oops, we’re sorry we know it ain’t good enough?

Let’s get real and talk about market failure, in this particular instance the Henley Group.

Where’s the Office of Fair Trading report? Has it been commissioned? If not why not.

What about the existance of high quality and easily accessible child and family friendly information ~ what to do and who to say it to, and when and what is expected when the service isn’t delivered properly.

Let’s talk about price and cost transparency; this is where it really hurts.

Let’s talk about Unfair Terms and Conditions of Contract.

And, Let’s talk about redress that isn’t fettered or filtered.

Where’s the Super Complaint?

In a commercial market the OFT, not Ofsted or LADOs, are more likely to have a harder and lasting impact, no? Discuss(t)